Engel and Völkers Commercial - Enhance client interactions with automated workflows
As the Lead designer, I designed the Engel & Völkers Commercial Customer and Broker Portal from A to Z. This integrated platform streamlines real estate operations and enhances client interactions. The broker portal features tools for automated valuations, CRM, and workflow automation, while the customer portal offers real-time access to property information and transaction updates. Engel & Völkers was very happy with the final product, which ensures organized data, improved service quality, and supports future innovations.
Problem Statement
Engel & Völkers Commercial Berlin, a leading real estate brokerage specializing in high-value commercial buildings, faced challenges with their complex, time-consuming sales processes and valuations. Brokers were bogged down by administrative tasks, impacting their ability to engage with clients. Additionally, rising interest rates led to investors closing less deals, necessitating more creative approaches to secure business. To address these issues, the firm aimed to streamline operations and enhance transparency through the integration of advanced technologies.
Solution
To address these challenges, we consulted with Engel and Völkers to develop an integrated broker portal that seamlessly connects with a new partner customer portal. This integration ensures that valuable information remains organized and accessible, providing a robust foundation for future services and improved client interactions. Through these technological advancements, Engel & Völkers aimed to streamline operations, maintain transparency, and equip brokers with the tools needed to innovate and thrive in a competitive market.
Go to Market
To launch the Engel & Völkers Commercial Customer and Broker Portal, we embedded market price estimation and CO2 calculators on their website, encouraging sign-ups for detailed results within the Customer Portal. All digital products were meticulously designed following Engel & Völkers' branding guidelines, ensuring a scalable and modern design system tailored to these new tools. Inside the portal, users seamlessly access property information and transaction updates, enhancing their experience. This strategy effectively engages clients and supports future innovations in Engel and Völkers services.